No matter what business one is operating in, the customer service aspect is extremely important.
If this aspect of the business is not looked after then the results will be downward sloping, when it comes to the name of the business in the market place and the profit levels as well. This is because even today one of the most used forms of communication is word of mouth.
Bad customer service tends to generate a lot of bad word of mouth and that too in a very short period of time. When it comes to the business of gutter guards, the quality of the product and the associated customer service are both keys to success. Nothing from this combination can be ignored.
Here are the steps that if followed can make sure that the gutter guard installation is done in the right manner and the customers are fully satisfied from the gutter protection that they are getting.
Gutter Guard Customer Service
To start off with, when the customer gets in touch with they company, they have a general discussion over the quotes with the representative. You don’t have to agree with the quotes that they are suggesting but keep a tone that shows that you are willing to negotiate in good faith.
The final decision is going to be made only after the area where the work needs to be done is inspected and the nature of the work has been figured out. For this purpose, they will have to send in people who can look at the site and cover all the technical aspects.
These people should be trained to then talk about the quotes and make a final offer according to their observation. They are not going to be doing the actual work of installing the gutter protector. Hence, added to the technical qualities this group needs to have customer relations skills as well.
Gutter Guard Installation Process
Once the deal has been finalized and the paper work is done, then the next step is that the team that is going to be installing the gutter guards is sent in to do the actual work. Though they require workers to be really good at their work this does not mean that they can ignore the basic customer service protocols.
They too need to be skilled in that area as well so that the overall procedure can be completed in a smooth and comfortable manner. The workers should be communicative and understanding as well as totally professional.
For further information, talk to us at Leafbusters today.